Flight Review: Iceland Express – New York – Reykjavik – London


[Ed Force One - Iceland Express with Iron Maiden livery at Keflavik Airport]

Cheap flights to Iceland and flying with a rock star pilot

Iceland have two airlines that operate internationally from Keflavík (near Reykjavik): the full service airline Icelandair, and low cost airline Iceland Express. I booked with Iceland express purely on price. While Icelandair have a frequent Flyer program, it’s not part of an alliance so it is useless for those not from Iceland.

Iceland Express fly to destinations in Europe and North America, so it is possible to include Iceland as a Transatlantic stopover. If you book in advance this may be the cheapest flight between New York and London, and you get the bonus of visiting Iceland while you’re at it. Flight segments can be booked on the same ticket, connecting in Keflavík or, as I did, take a few days off in between flights.

Iceland Express

Iceland Express is based in Reykjavik but it is owned by Astraeus Airlines from Britain, thus your flight may say “operated by Astraeus”. As it is a budget airline there is no inflight entertainment or free meals. The flight times are short enough so these services aren’t missed.

Celebrity Pilot

This year Iceland Express have Bruce Dickinson as a pilot. Bruce who? I hear some of you ask. Bruce Dickinson also happens to be the lead singer for Iron Maiden. Don’t let that put you off though, as he is a licensed commercial airline pilot with years of experience, as well as being the Marketing Director for Astraeus.

Bruce Dickinson of Iron Maiden
[Bruce Dickinson circa 1983 (from An Evolutionary Study Of Bruce Dickinson’s Hair).]

My flight from New York to London was on Ed Force One, which is an Astraeus owned jet with Iron Maiden livery. When I saw I was going to be flying on this jet I was so excited. I thought it might have been the bands private jet, and I had visions of a jacuzzi, lounge chairs and whatever else goes on in private jets of rock stars. Sadly it was the usual 3×3 seat configuation and no backstage rider menu.

From Reykjavik to London Mr Dickinson was a passenger on the flight, commuting back home to England after flying the overnight flight from New York. If you didn’t know who he was you wouldn’t pick him for a rock star. With his trimmed hair and smart Iceland Express suit, he really does look like a pilot.

To see Bruce in uniform check out this travel Q&A with Bruce Dickinson by Lonely Planet’s Robert Reid.

Another Stopover Option

Visit the Blue Lagoon
[Visit the Blue Lagoon]

If you have booked two connecting flights and there is a few hours in between flights it is possible to visit the famous Blue Lagoon, as it is only 20 minutes from the airport. There are special buses that run from the airport to the Blue Lagoon, so if you have time it sure beats sitting around in the terminal (with no wifi).

Flight Details

Flight: Iceland Express 5W 514 Date: 25 Aug 2011 From: Newark(EWR) To: Reykjavik (KEF)
Flight: Iceland Express 5W 511 Date: 30 Aug 2011 From: Reykjavik (KEF) To: London (LGW)

Flight Review: go! Mokulele – Honolulu to Kahului

Booking my Hawaiian inter-island flight from Oahu to Maui, I discovered there isn’t alot of choice. Two airlines were offering the route from Honolulu to Kahului – Hawaiian Airlines and go! Mokulele. I booked the latter purely on price.

go!Mokulele - Honolulu
[go! Mokulele - Honolulu]

Branding – Who am I flying with?
So, go! and Mokulele Airlines were once two separate airlines that were merged to form go! Mokulele. On my ticket it said the flight was operated by Mesa Airlines, which operates flights on behalf of go! Mokulele. In addition to that, there is also Mokulele Express, operated on behalf of go! Mokulele by Mokulele Airlines. Confused yet?

Baggage Fee Blues
If there is one thing that annoys me about flying on airlines from the US is paying the baggage fee at the airport. I know most airlines are charging for bags now, but it is more convenient to put it in the booking process and pay it all at once, rather than at the airport. Mokulele offer this option, so I paid my $10 bag fee when I booked. The trouble was that when I got to Honolulu airport the booking system wasn’t working properly, so the check in attendant couldn’t verify that I had paid the fee online. I then had to pay $10 on the spot so I could board. I was assured that I could simply get my money back by calling the customer service number. I assured them that this will be anything but simple, going on previous experiences with airline call centres.

I have emailed the help line a few times now, but I have not heard back yet. The time I have wasted on chasing this baggage fee has cost me more than $10 in work time, but I am chasing this on principle. It is so sloppy and I don’t want them to get away with it.

[edit - I received my refund on 11 July 2011]
Flight Time
The flight was easy enough. At 22 minutes at was possibly the shortest commercial flight I’ve ever taken. The seat belt signs are barely turned off before they are turned on again for the descent. There is not alot to review – it’s a flying bus.

as for my baggage fee refund, I’m still waiting for that. I’ll keep you posted.

Flight Review: Firefly – Singapore to Subang

Firefly is a regional airline based in Subang, Malaysia. Before coming to Malaysia I had not heard of Firefly, but they are actually owned by Malaysia Airlines, which anyone who has been to an airport has heard of. Firefly operate to destinations in Malaysia, Indonesia (Sumatra), Thailand and Singapore.

Firefly Destinations

I took a flight with Firefly from Singapore to Subang, near Kuala Lumpur.

Firefly operate out of the low cost terminal in Singapore. While the airfares are cheap, they are not considered as a low cost airline. They offer free onboard snacks, assigned seating and 20kg free checked-in baggage allowance. Firefly are a point to point airline, so like a low cost airline there is no connecting flights service.

The Firefly fleet is made up of ATR 72 twin-turboprop aircraft.

Firefly Advertisement - KL Sentral

Being a regional aircraft and operating out of the smaller budget terminal in Singapore meant that check-in and boarding was very quick. Flying time from Singapore to Subang is about one hour.

Subang was the Kuala Lumpur Airport before the current KUL airport was built. It is now only used by regional airlines. There is no bus service from Subang, but it is close enough to KL to make getting the taxi an economical option. There is a taxi voucher desk at the airport where you prepay your destination.

If you are planning a trip to Southeast Asia, it’s worth having a look at the Firefly destinations for travel inspiration.

Note: This trip was sponsored in part by Firefly.

Related: Firefly offer Holidays To Kuala Lumpur.

AirAsia Has Lured Me Back to Southeast Asia

Once again I have been lured by an AirAsia sale and find myself in Kuala Lumpur. I didn’t intend to book a flight when I checked the AirAsia page, I was just checking if there was anything new on the site. Next thing you know the flashing $149 AUD one way sale banner was hypnotizing me and I had my credit card out ready to go.

Being not too dependent on time my criteria for booking flights is to find the cheapest available. The two cheapest flights I could find were 2 and a half months apart. So for the next 80 days Southeast Asia is my living and working playground.

AirAsia X Flight Map

Save Money on Flights Using Alternative Airports in Europe

Before my first trip to Europe I wouldn’t have been able to tell you where Karlsruhe, Katowice or Klagenfurt was on the map. Since then I not only know where they are, I have used their airports and have saved hundreds of Euros in the process.

Amsterdam Schiphol Airport - Closest isn't always cheapest

Amsterdam Schiphol Airport

My criteria for flying in Europe is to book flights that are on sale to places I haven’t been. Occasionally though I need to fly to specific places within a given time. Having locked in travel dates can mean having to fly on expensive tickets. You may be able to save money though by using alternative airports close to your destinations.

For example, I was in Amsterdam and I needed to be in Budapest on a certain date for work. At the time of booking there was no low cost airline serving this route (SkyEurope used to, but they have since closed).

I checked the usual farefinder sites and the cheapest flight I could find was €250! There is no way I’m paying that much for an Inter European flight, so I looked around for alternatives.

A good tool for finding nearby alternative airports is harefares.com. Enter the two cities you want to fly between and it will also show you the nearest airports, ranked in distance.

Flights from Netherlands to Hungary

Flights from Netherlands to Hungary

The next nearest airports to Amsterdam are Rotterdam and Eindhoven. Hungarian low cost airline WizzAir serve the Eindhoven – Budapest route and I found a fare for the date I needed at €50.

Eindhoven is listed as 105km away, which may sound like alot, but it is only 80 minutes from Amsterdam by train. This is about the time it takes to me to get from Central London to Stansted or Luton anyway.

The train from Amsterdam to Eindhoven costs €17, and it’s another €3 to get the bus from the Eindhoven Train Station to the airport.

So my total cost for the airfare and train ticket was €70, a saving of €180 had I have settled for booking a flight out of Amsterdam.

WizzAir at Eindhoven Airport

WizzAir at Eindhoven Airport

I have been in a similar situation where I needed to from London to Strasbourg, France. Strasbourg is the seat of several European institutions, thus flights to the city are expensive. The best option was to fly to Karlsruhe-Baden Airport which is a short train ride away in Germany and a couple of hundred Euro cheaper than flying to Strasbourg Airport.

When you are considering using an alternative airport, make sure you research if you can get to the airport easily enough as well.

I usually book flights well in advance, so I don’t often have to do this. It is a handy travel hack to know just incase your travel plans aren’t so flexible.

Hong Kong and hub cities

The Kangaroo Route from Australia to the UK is a tedious 24 hour trip if you can’t sleep on planes (which would be me). One benefit of such a long flight is that the ticket will usually permit a stop-over for no extra cost. It is with this option that I find myself in Hong Kong for two days.

Nathan Rd, Kowloon - Hong Kong

Nathan Rd, Kowloon - Hong Kong

I’ve been to Hong Kong a few times now using this option. it’s a great place to stretch your legs between flights. I have now got a few favourite restaurants and cafes, and can – for the most part – get around without a map.

My flight to London is with Qantas, which use Hong Kong, Singapore or Bangkok as the stop-over city. Singapore is good for a one day stop because it is so easy to get in and around. Bangkok is my favourite city for longer stops as this gives me the chance to explore some more of Thailand.

I have previously been able to do a stop-over in Tokyo and Shanghai, but fares to those cities are always more than the traditional hubs of Hong Kong, Singapore, Bangkok and Kuala Lumpur.

Airlines from the Middle East are now prominent on the Kangaroo Route, so Dubai, Abu Dhabi and Doha are now viable stop-over cities as well. I got a great deal one year with Emirates which took me to Dubai, a city I wouldn’t have gone out of my way to visit, but a worthy city for a stop-over. If Etihad and Qatar offer a good deal in the future I’m sure I’ll one day find myself in Abu Dhabi and Doha as well.

India is the missing link on the Kangaroo Route. Qantas has a flight from Sydney to Mumbai and that’s it. There are no airlines from India that fly to Australia (though there is talk of Air India returning, and Kingfisher Airlines are looking into starting flights).

For me Mumbai or Delhi would make a great stop-over city. There are so many places I want to see in India that having a few weeks there on the way back from Europe would be a good way to do it. Visas, terrible airports and extreme culture shock would discourage any Australian airline from using an Indian city as a stop-over hub, so I don’t think that will happen any time soon.

What is your favourite stop-over city on the Kangaroo Route?

Buying airline tickets online in Indonesia

Flying in Indonesia is relatively inexpensive, but buying tickets can sometimes be a hassle.

For my flight from Yogyakarta to Bali I found a good deal with Mandala Airlines. I jumped through all the necessary hoops and confirmed the booking, only to be informed at the very end that I couldn’t pay with an international credit card. I was given a reference number which I had to take to a partner travel agent to finish the booking.

The total price was 403,000 IDR (about $40 USD). I was happy with the price, though not happy that I missed the sneaky insurance box that was automatically selected.

Going to the travel agent added an extra 22,000 IDR (Agency Fee to make payment) and 12,750 IDR (+ 3% Credit Card Fee).

This payment situation happened to me on an airline in India as well. It seems incredible that an airline can’t set up international bookings on their website. Air Asia allow international credit cards for online bookings in Indonesia. It is no wonder that they are now one of the biggest airlines in Asia.

If it wasn’t for the fact that the flight was on at the time I wanted (plus I have never flown Mandala before) I would have gone with an airline that takes international credit cards.

AirAsiaX flight

Seeing that my AirAsia flight was already rescheduled twice I got to the airport early to make sure I had a seat. I needn’t have worried as the flight was 1/3 full.

AirAsiaX Seats
[AirAsiaX Seats]

I ended up sort of lying down in the middle rows so all in all it was a good flight. They do exactly what say say they will, that is offer a no frills budget long haul service. I just hope they fill more seats as the service becomes more known.

Flight Review: AirAsia X – Melbourne to Kuala Lumpur

Flight: AirAsiaX D7 2723
Date: 13 March 2009
From: Melbourne (MEL)
To: Kuala Lumpur LCCT (KUL)

AirAsia X is the long haul brand of Malaysian low cost airline AirAsia. They fly from Kuala Lumpur to the Gold Coast, Perth and Melbourne. They also fly to London Stansted, making it the first low cost airline to fly the whole length of the kangaroo route.

I was curious to fly this relatively short sector to see if I could handle flying a whole day to London on a low cost airline. Would the low fares on offer (up to half the price of a full service airline) offset the lack of frills you would usually get on a regular Australia to UK flight.

MEL - KUL Air Show
[MEL - KUL Air Show]

The first thing I noticed when entering the plane was the size of the seats. The seats are noticably slimmer. The cabin of the Airbus A330 is arranged in 3-3-3 format. Qantas, for example, use a 2-4-2 seat configuration on their A330 aircraft. AirAsiaX have a nine seat row compared to an eight seat row. That means each seat had to give up 1/8th of width to accommodate the extra seat. I noticed that lost 1/8th when I sat in the seat.

AirAsia X seat backs
[AirAsia X seat backs]

As a low cost airline the pricing is a la carte style, so you buy a cheap seat and pay for any extras you fancy. You can pre-order extras when you are booking your ticket or purchase items onboard.

AirAsia X Water
[AirAsia X Water]

Food and beverages are available for sale (there is no free water), as well as blanket and pillow packs and a video entertainment pass. The pass gives you access to the inflight entertainment, consisting of movies, tv shows, music and games.

AirAsia X Food Prices
[AirAsia X Food Prices]

As I was flying to see how cheap I could get the ticket, I ordered none of the optional extras. I bought my ticket when flights to Melbourne first went on sale at headline grabbing prices. The only optional extra I purchased was checked luggage. This was my return ticket breakdown:

Flight
Ticket 78.00 AUD
Surcharges, fees and taxes 320.00 AUD

Sub total 398.00 AUD

Services and Fees
Supersize regular (up to 15kg) 14.00 AUD

Total Amount 412.00 AUD

My total ticket was 412 AUD for two 7.5 hour flights. Normally flights from Melbourne to KL would run at about 1000 AUD, so this was a bargain price.

The flight was overnight and I usually can’t sleep on planes, so it was pretty boring without movies. Other than that the flight was fine. The main thing is I’m now in Southeast Asia with an extra $500 dollars in my pocket from the savings on the flight. This is what I will remember long after I have forgotten the details of the flight.

So would I fly from Melbourne to London with AirAsia X? It depends mainly on the price and on how badly I wanted to go to the UK/Europe. If I was to save $1000 on a ticket then I would probably do it. Long haul flights are generally mind numbingly tedious anyway and I can’t sleep in economy seats (not that I’ve ever flown up the front) but I would buy the entertainment access as it would be too hard without the distractions of watching movies.

If it was only a couple of hundred dollars difference between AirAsia X and a full service airline then I would take the latter.

Flight moved again, confusion ensues

I just got round to changing my accommodation details after my flight was moved two days forward then I got another text from AirAsiaX saying my flight is moved to a different day!

AirAsiaX Text Message

AirAsiaX Text Message

They have sent me a new e-ticket, but I wont be confident about actually flying until I am onboard.

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